Platform Updates

A Letter to Our Customers

By Wade Wang - 2022-12-08

Dear Valued Customer,

I am Wade Wang, the CEO of Safeheron, and I am writing to express my gratitude for your continued support of Safeheron. Your confidence and encouragement are greatly appreciated and help drive us to continue our work in this industry.

We understand that the recent FTX event may have had an impact on your team and we are here to support you during this difficult time. This has presented significant challenges to the financial market, emphasizing the importance of security.

In response to this event, Safeheron has pledged to assist those who have been negatively impacted financially by delaying payments and reducing fees. Our team is already in action and ready to help in any way possible. Please let us know if there is anything else we can do to assist you.

Safeheron’s own assets are always safe, of which a portion is maintained in a bank, while the remaining amount is securely stored in a Safeheron self-custody wallet.

As part of our efforts to increase transparency and openness in our organizational governance, we have engaged some of our leading partners as observers in the management of Safeheron’s proprietary assets. We believe that this opportunity will provide valuable insights and help strengthen our partnerships moving forward.

At Safeheron, we are committed to upholding the principle that our customers have complete control over their keys. We have been developing our infrastructure for years, with a focus on maximizing the use of cryptographic technology to provide the highest level of security possible.

We have built our platform to be open source, transparent, and decentralized, and our commitment to these values has been validated by our experience over time. Our solution utilizes advanced technologies such as MPC+TEE+Zero Trust to eliminate threats to your digital assets from external, internal, and cloud-based sources.

The Safeheron team is dedicated to providing a comprehensive suite of products to meet the needs of businesses in the digital asset industry. We are pleased to announce that our "one-stop, all-inclusive" approach is coming to fruition, with the recent launch of our Web3 product suite and the upcoming launch of our cold wallet suite, exchange/banking integration suite, and exchange network in the first half of 2023.

At Safeheron, we are committed to being at the forefront of security and to assisting you in achieving your goals. We value your security and are dedicated to providing you with the tools and support you need to protect your digital assets. We encourage you to stay calm and confident in the face of any challenges you may encounter. We are here to support you and are dedicated to being a reliable partner for your business.

With that said, I'd like to circle back to the topic of security and offer the following suggestions:

  1. Limit the amount of digital assets maintained on exchanges depending on the nature of your business. We encourage you to transfer the remainder of your assets to a Safeheron self-custody wallet or a cold wallet for enhanced security.
  2. The Safeheron self-custody wallet requires all members to set up 2-factor authentication and back up key shards. We also require the approval of policies to increase the individual transfer limit and the 24-hour maximum transfer limit. Our security experts are available to assist you in setting up your wallet and implementing these measures.
  3. Store your team's key shards in a secure location. It is also advisable to conduct a key recovery walkthrough to ensure that you have a plan in place in case of an emergency.
  4. Strengthen the management of your internal risk control processes. This can help to provide a more reliable means of managing risk than relying on individual employees.
  5. Remain alert for scammers and phishing links, which can often appear in the form of messages or links on social media, IM software, or email. If you receive a request for account information from a verified or familiar social account, we recommend that you double-check the request through other means, such as a phone call or video call.
  6. Invest carefully and avoid making short-term investments that could damage your assets. It is important to carefully consider the potential risks and rewards of any investment decision and to conduct thorough research before making a decision.
  7. It is important to take care of your health and well-being, and we encourage you to prioritize your physical and mental health.
  8. Please do not hesitate to contact us with any security questions you may have. The Safeheron team is available 24/7 to assist you.

We are committed to providing you with the support and guidance you need to keep your digital assets safe and secure.

The FTX catastrophe may have caused challenges for the financial market and impacted the public's trust in security. However, Safeheron remains committed to prioritizing security and protecting your assets. We will continue to innovate and turn obstacles into opportunities.

Revere security and remain calm with confidence.

Sincerely,
Wade Wang
Chief Executive Officer
December 8, 2022, Singapore