FAQs

General

  • How to contact Safeheron?

    You can email us at support@safeheron.com to get in touch with the Safeheron Team.

  • How much does Safeheron cost?

    Safeheron offers a free Basic Plan, and for more advanced needs, we use a tiered pricing model. Find out more by sending an email to support@safeheron.com .

  • Why should I use Safeheron?

    Safeheron is your best option for private key security and multi-people custody.

  • How long does it take to get started with Safeheron?

    Download the App and begin using it right away. You no longer have to go through the arduous process of trial registration. You can enroll your organization and begin using Safeheron within 5 minutes.

  • Who does Safeheron service?

    Centralized financial systems, over-the-counter trading, brokerage, exchanges, cryptocurrency funds, Web3 initiatives, etc. are just some of the many types of customers that Safeheron services.

  • What is a Private Key Shard?

    Generally, private key sharding is the process of dividing a single complete private key into several parts, each of which is a private key shard. This overcomes the concern of asset loss due to the loss or theft of an entire private key to some extent. Safeheron private key sharding involves using the MPC algorithm to generate key shards before constructing a wallet, and then using the MPC algorithm to compute the signature when transacting. In contrast to generic private key sharding, the MPC algorithm generates multiple key shards and the original private key never appears during the entire process, resulting in enhanced security.

  • Which tokens are supported by Safeheron?

    Safeheron supports 11 native coins such as BTC and ETH, as well as hundreds of tokens. Our Web3 wallet is compatible across all EVM chains. MoreMore

  • What distinguishes Safeheron from a MultiSig contract?

    Safeheron's MPC signature algorithm implements ECDSA, EdDSA, and BLS signature algorithms, covering more than 99% of public blockchains. However, the MultiSig contract is restricted to certain EVM chains and incurs a higher gas fee. Safeheron MPC MultiSig, on the other hand, is more secure and effective while less expensive than a typical MultiSig contract.

  • Is there a role with the highest permission in multi-people management?

    Once the wallet is initialized, admins have the same permission that multiple people will jointly make important decisions in the manner of threshold signature set in the management mode.

  • What is MPC and why should I use it?

    Secure Multi-Party Computation, or MPC for short, is also known as SMPC. Learn more about it on our MPC 101. MPC ensures that you can use it while remaining invisible throughout the entire process, from private key generation to usage and storage. Safeheron utilizes MPC to transform a single private key into distributed private key shards, effectively eliminating the risk of a single point of failure of a private key, while allowing multiple individuals on a team to co-manage assets. MPC 101 . MPC ensures that you can use it while remaining invisible throughout the entire process, from private key generation to usage and storage. Safeheron utilizes MPC to transform a single private key into distributed private key shards, effectively eliminating the risk of a single point of failure of a private key, while allowing multiple individuals on a team to co-manage assets.

  • What is TEE and why should I use it?

    TEE stands for Trusted Execution Environment. More information can be found in Intel SGX Trusting Execution Technology . Sensitive data is saved in TEE with hardware isolation, which protects it from external access and sniffing. Safeheron uses TEE to store users' data, transaction policies, and other sensitive, important information, ensuring the security of users' data on the hardware.

Security

  • What’s Safeheron’s security model?

    When using MPC to generate private key shards, the original private key never appears from generation to signing transactions. Storage and use of private key shards are all in TEE, ensuring no data access occurs even if hackers manage to hijack the server. Furthermore, Safeheron's unique offline public & private key exchange mechanism prevents man-in-the-middle attacks on private key shard generation and transmission.

  • If the email gets compromised, how do I make sure that the assets are safe?

    Safeheron provides enterprise-level security. When using a new/abnormal device to log in, no wallet data can be accessed, and this device must be confirmed by the team creator. That is, even if a user's email is stolen, the hacker still does not have access to the funds, let alone be able to steal them.

  • Is Safeheron MPC wallet safer than a hardware wallet?

    Your assets will be lost if the hardware wallet is damaged or lost, unless you have the recovery phrase. However, the Safeheron MPC wallet can never be lost or damaged. Therefore, making our wallet the superior wallet.

  • What if Safeheron goes bankrupt?

    Safeheron is a decentralized MPC MultiSig solution provider in which users own all private key shards from the beginning. As a result, in the unlikely event Safeheron goes bankrupt, users can still use the the offline private key recovery tool to recover the original private key along with all key shards. Users can import the original private key into any decentralized wallet and gain access to their funds again.

  • What will happen after recovering the original private key?

    Once the plaintext of the original private key is revealed, Safeheron will assume that the assets are in jeopardy, giving us the authority to halt all movements until further confirmation is received. For security reason, we recommend to only recover the wallet's private key at the end of your service with Safeheron.

  • Is your code open-source and has it been security audited?

    The Safeheron business code has been audited by industry leader SlowMist, and the MPC algorithm has been audited by renowned security firm, Kudelski.

  • Is your code open source?

    Safeheron core algorithms, signing machine, etc. will be gradually open source, view Safeheron open source GithHub

  • What should I do if the creator's local private key shard is lost?

    If the creator's local private key shard is lost, you can recover it using the backed-up recovery phrase.

  • What should I do if the backup user's private key shard is lost?

    If the backup user's private key shard is lost, you can check it using the Safeheron App and back it up again.

Transaction

  • Support speeding up or canceling transactions?

    Yes.

  • Support EIP-1559?

    Yes.

  • Does Safeheron support Dapps?

    Safeheron provides a Web3 extension and REST API, as well as flexible approval flows to enable secure interaction with Dapps and the ability to have multiple users manage assets at the same time.

  • Why are transaction fees lower with Safeheron?

    The MPC MultiSig algorithm computes signatures in the manner of pure mathematical algorithms. This means it’s just like a normal transaction when it's on the chain, so the transaction fee is the same as a normal transaction. Allowing us to offer transaction fees much lower than the fees charged by BTC native MultiSig or EVM contracts.